I’ve been meaning to write this blog, but work got in the way. Plus, simply put, nawalan ako ng ganang magsulat (I lost the drive to write about it). The whole thing was such a huge let down. In any case, perhaps many can learn from our experience so I’ll share with you what happened next. The dates are a little hazy, though, so please bear with me.
This blog reached both Ensogo and Resorts World Manila (RWM). We found out that, through six degrees of separation, people knew people and my blog got forwarded to both. I think it was also through Facebook/Twitter/Plurk/other forum shares. We didn’t really expect much from them, considering how things got handled in the first place.
Ensogo was the first to reach my husband, through a friend of my sister-in-law. Supposedly, they were to schedule a meeting with us, people from Ensogo and people from RWM. But that fell through, because I don’t really think they wanted to even meet with us in the first place. Next to call was RWM’s Director of Sales. She wanted to meet with us, perhaps to placate us. She was able to, to a certain extent. But the meeting fell through, too, because she had to attend to something “urgent” and had to re-schedule for another week. At that point, we just didn’t want to bother with anyone anymore and said that we didn’t need to meet with them and that all we needed to know was whether we were going to get refunded. She said we would.
We did get the check a few days later. The check’s receiving copy was an email trail of exchanges between Ensogo and RWM. I got a glimpse of this–I regret that I didn’t get to photocopy it. But the gist was, we were getting refunded because RWM wanted to ensure that every customer was satisfied. That raised an eyebrow, believe me. But I wasn’t going to raise an issue with Ensogo’s kind messenger.
And that’s that.
I’d rather just count my blessings and be grateful that we were, at least, “attended” to and were refunded. I can’t say that that’s the same for others involved in other–bigger and more expensive–scams, such as the Hong Kong farce that a reader, Ms. Darlene, was involved in. You may read her comments here.
Through all of this experience, I learned this:
- Ensogo will not refund unless they have the vendor’s blessing. If RWM didn’t agree to have us refunded, we wouldn’t have received any check.
- It pays to complain using the right channels. Find out if you know somebody connected to or working with Ensogo or the vendor in question. And complain with the DTI. DTI NCR is coming up with a case with Ensogo. I know this because they emailed my husband asking for the details of the case. You may complain here: http://www.dtincr.ph/cpapp/index.php
- And the most obvious, there are a LOT of complaints against both Ensogo and Resorts World Manila. I found this out while digging through Ensogo’s Facebook page (which, btw, censors all bad/negative/violent comments posted on their wall), an Ensogo complaints page on FB–Ensogo Ripped Us Off, and through friends’ accounts of doing business with RWM. If they’ll ever make it to marketing/PR/social media books, the subject heading would read “What NOT to Do to Be a Marketing/PR/Social Media Success.”
Thank you to everyone who shared our unfortunate experience with Ensogo and RWM. I hope we all learn from this. Have a good day!